Refund policy

60-day money-back guarantee

We want you to try Kinelle with confidence. If it's not right for you, you can get your money back within 60 days of delivery, even if the bottle is opened.

How it works
1. Email us at giroddenis.gmx.ch@icloud.com within 60 days of the delivery date of your order.
2. Include your order number and the email address you used to order.
3. We refund the full product price of that order to your original payment method. Shipping was free, so there's nothing deducted.

You don't need to send the product back, and you don't need to explain why. We do appreciate a quick note on what didn't work for you, because it helps us improve.

Good to know
- The guarantee applies once per customer (one refund per person and household).
- It covers one order of up to 3 bottles.
- For subscriptions, the guarantee applies to your first subscription order. You can cancel future orders anytime (see Subscription terms).
- Refunds are issued within 5 business days after we confirm your request. Depending on your bank, it can take a few more days to appear on your statement.

Damaged, wrong or missing items
If your package arrives damaged, contains the wrong item or doesn't arrive at all, email us at giroddenis.gmx.ch@icloud.com within 14 days of the expected delivery date. We'll send a replacement or refund you, free of charge. This does not count as your one-time guarantee.